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"Very close to station. Room was clean but curtains were dusty. On my second day I asked for my room to be cleaned but it never was. "

"Room was clean but not spotless. Felt like it needed updating. Very small space considering we booked the Superior Queen. The bathroom was also tiny, I’m only 5’4” but struggled in the shower to move. The bed was the softest mattress I’d ever slept on, caused me backache. Shops nearby are good, boots pharmacy and a Tesco express, alongside the theatre if you’ve booked a show. Parking nearby in Covent Garden so not far to walk to the hotel while carrying luggage. We requested extra towels and milk which were provided within minutes. All of the staff very polite and helpful with any questions. "

"The location is absolutely fantastic. Steps away from the Piccadilly Circus Tube station, tons of restaurants nearby (including Chinatown), and even multiple grocery store options. The Cocoon room was perfect for a solo traveler trying to adjust to the time zone. There was no city noise, despite being in a very busy area. I didn't like that there was an extra fee (£40) to check in early and a fee to hold onto your bags (£15) if you want to explore while waiting for check in time. Also, check out at 10am is a little ridiculous. All the staff that I interacted with were lovely and very helpful when I needed to ask for towels, etc. "

"Best hotel I’ve stayed in whilst visiting London. Great room, fantastic breakfast and the most friendly team you could ever meet. "

"Convenient to St Pancras, very small room, but fine for a short stay."

"Good location, but probably wouldn’t stay here again. After checking into my room I noticed the toilet was clogged and as was the sink. Then the bed frame and headboard were torn up on the sides. The bedding was just a sheet (no fitted sheet) and a comforter, which is kinda odd as I’ve never see that before. The walls are very thin and you hear everything and when I say everything I mean it (if you get what I’m trying to say). The lobby and restaurant are nice, but other than that I don’t think it is worth price if you are checking into a room and these issues are there. "

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"The buffet breakfast was not very well controlled. One family beside me (two parents and three kids) were constantly going back to the buffet and bringing back plates of food that was not eaten. Two hours after I had left the dining room, I encountered the family returning to their room with plates of food. This behaviour should be better controlled. We are all paying for this bad behaviour. "

"There's a convenience store right down the street for any late-night meals needed, and the views of the Tower of London and the Tower Bridge are breathtaking! Will be staying here again."